SUPPORT INDEPENDENCE AND WELLBEING
SUPPORT INDEPENDENCE AND WELLBEING
CHCCCS023
SUPPORT INDEPENDENCE AND WELLBEING
LEARNER RESOURCE
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Developed by Enhance Your Future Pty Ltd 2 CHCCCS023 – Support independence and wellbeing Version 2
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T A B L E O F C O N T E N T S
TABLE OF CONTENTS ………………………………………………………………………………………………………………………. 2
COURSE INTRODUCTION …………………………………………………………………………………………………………………. 5
ABOUT THIS GUIDE ……………………………………………………………………………………….. ERROR! BOOKMARK NOT DEFINED. ABOUT THIS RESOURCE …………………………………………………………………………………………………………………….. 5 ABOUT ASSESSMENT ………………………………………………………………………………………………………………………… 6
ELEMENTS AND PERFORMANCE CRITERIA …………………………………………………………………………………………. 8
PERFORMANCE EVIDENCE AND KNOWLEDGE EVIDENCE ……………………………………………………………………. 10
PERFORMANCE EVIDENCE ……………………………………………………………………………………………………………………… 10 KNOWLEDGE EVIDENCE ………………………………………………………………………………………………………………………… 10
ASSESSMENT CONDITIONS ……………………………………………………………………………………………………………. 13
PRE-REQUISITES …………………………………………………………………………………………………………………………… 13
TOPIC 1 – RECOGNISE AND SUPPORT INDIVIDUAL DIFFERENCES …………………………………………………………. 14
RECOGNISE AND RESPECT THE PERSON’S SOCIAL, CULTURAL AND SPIRITUAL DIFFERENCES ……………………. 14
COMMUNICATE INFORMATION IN WAYS THAT ARE UNDERSTANDABLE AND RELEVANT TO DIVERSE GROUPS ……………………….. 15 ENSURE WORK PRACTICES ACCOMMODATE A CLIENT’S MODESTY AND PRIVACY ACCORDING TO CULTURAL REQUIREMENTS ……… 16 OTHER ACTIONS …………………………………………………………………………………………………………………………………. 17
AVOID IMPOSING OWN VALUES AND ATTITUDES ON OTHERS AND SUPPORT THE PERSON TO EXPRESS THEIR
OWN IDENTITY AND PREFERENCES …………………………………………………………………………………………………. 18
CONSIDER THE PERSON’S INDIVIDUAL NEEDS, STAGE OF LIFE, DEVELOPMENT AND STRENGTHS WHEN
ENGAGING IN SUPPORT ACTIVITIES ………………………………………………………………………………………………… 19
RECOGNISE, RESPECT AND ACCOMMODATE THE PERSON’S EXPRESSIONS OF IDENTITY AND SEXUALITY AS
APPROPRIATE IN THE CONTEXT OF THEIR AGE OR STAGE OF LIFE ………………………………………………………… 20
SUPPORT THE PERSON TO EXPRESS THEIR SEXUALITY ……………………………………………………………………………………….. 21
PROMOTE AND FACILITATE OPPORTUNITIES FOR PARTICIPATION IN ACTIVITIES THAT REFLECT THE PERSON’S
INDIVIDUAL PHYSICAL, SOCIAL, CULTURAL AND SPIRITUAL NEEDS ………………………………………………………. 23
TOPIC 2 – PROMOTE INDEPENDENCE ………………………………………………………………………………………………. 24
SUPPORT THE PERSON TO IDENTIFY AND ACKNOWLEDGE THEIR OWN STRENGTHS AND SELF-CARE CAPACITY
…………………………………………………………………………………………………………………………………………………. 24
Advocacy services ………………………………………………………………………………………………………………………. 24
ASSIST THE PERSON TO IDENTIFY OPPORTUNITIES TO UTILISE THEIR STRENGTHS, WHILE COMMUNICATING
THE IMPORTANCE OF USING AVAILABLE SUPPORT WHEN REQUIRED ………………………………………………….. 26
PROVIDE INFORMATION AND ASSISTANCE TO THE PERSON IN ORDER TO FACILITATE ACCESS TO SUPPORT
SERVICES AND RESOURCES WHEN NEEDED ……………………………………………………………………………………… 27
PROVIDE SUPPORT THAT ALLOWS THE PERSON TO SELF-MANAGE THEIR OWN SERVICE DELIVERY AS
APPROPRIATE ……………………………………………………………………………………………………………………………… 28
ENCOURAGE THE PERSON TO BUILD, STRENGTHEN AND MAINTAIN INDEPENDENCE ……………………………… 30
TOPIC 3 – SUPPORT PHYSICAL WELLBEING ………………………………………………………………………………………. 32
PROMOTE AND ENCOURAGE DAILY LIVING HABITS THAT CONTRIBUTE TO HEALTHY LIFESTYLE ……………….. 32
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SUPPORT AND ASSIST THE PERSON TO MAINTAIN A SAFE AND HEALTHY ENVIRONMENT ………………………. 34
SECURITY SYSTEMS ……………………………………………………………………………………………………………………. 35 SHELTER AND PROTECTION ……………………………………………………………………………………………………….. 35 COMFORT AND SELF EXPRESSION …………………………………………………………………………………………….. 35 SAFETY AND ADAPTATIONS……………………………………………………………………………………………………….. 36
IDENTIFY HAZARDS AND REPORT ACCORDING TO ORGANISATION PROCEDURES ………………………………….. 38
ASSESSING HAZARDS …………………………………………………………………………………………………………………. 38 SEVERITY ………………………………………………………………………………………………………………………………….. 38
ANALYSING THE LIKELIHOOD AND CONSEQUENCES OF RISK ………………………………………………….. 39 HAZARD RATING MATRIX CHART ………………………………………………………………………………………………. 39 REPORTING RISKS AND HAZARDS ……………………………………………………………………………………………… 40
IDENTIFY VARIATIONS IN A PERSON’S PHYSICAL CONDITION AND REPORT ACCORDING TO ORGANISATION
PROCEDURES ………………………………………………………………………………………………………………………………. 41
RECOGNISE INDICATIONS THAT THE PERSON’S PHYSICAL SITUATION IS AFFECTING THEIR WELLBEING AND
REPORT ACCORDING TO ORGANISATION PROCEDURES AND IDENTIFY PHYSICAL HEALTH SITUATIONS
BEYOND SCOPE OF OWN ROLE AND REPORT TO RELEVANT PERSON ……………………………………………………. 42
TOPIC 4 – SUPPORT SOCIAL, EMOTIONAL AND PSYCHOLOGICAL WELLBEING ………………………………………… 45
PROMOTE SELF-ESTEEM AND CONFIDENCE THROUGH USE OF POSITIVE AND SUPPORTIVE COMMUNICATION
…………………………………………………………………………………………………………………………………………………. 45
COMMUNICATION ………………………………………………………………………………………………………………………………. 45 RECOGNISE AREAS WHERE THE PERSON REQUIRES ASSISTANCE …………………………………………………………………………… 46
CONTRIBUTE TO THE PERSON’S SENSE OF SECURITY THROUGH USE OF SAFE AND PREDICTABLE ROUTINES . 47
ENCOURAGE AND FACILITATE PARTICIPATION IN SOCIAL, CULTURAL, SPIRITUAL ACTIVITIES, USING EXISTING
AND POTENTIAL NEW NETWORKS AND AS PER THE PERSON’S PREFERENCES ……………………………………….. 48
IDENTIFY ASPECTS OF SUPPORTING A PERSON’S WELLBEING OUTSIDE SCOPE OF KNOWLEDGE, SKILLS
AND/OR JOB ROLE AND SEEK APPROPRIATE SUPPORT AND IDENTIFY VARIATIONS TO A PERSON’S
WELLBEING AND REPORT ACCORDING TO ORGANISATION PROCEDURES …………………………………………….. 49
VARIATIONS ……………………………………………………………………………………………………………………………………… 49
IDENTIFY ANY CULTURAL OR FINANCIAL ISSUES IMPACTING ON THE PERSON’S WELLBEING …………………… 51
FINANCIAL ISSUES ………………………………………………………………………………………………………………………………. 51 CULTURAL ISSUES ……………………………………………………………………………………………………………………………….. 51
IDENTIFY THE PERSON’S RISK AND PROTECTIVE FACTORS IN RELATION TO MENTAL HEALTH ………………….. 53
RECOGNISE AND REPORT POSSIBLE INDICATORS OF ABUSE OR NEGLECT AND REPORT ACCORDING TO
ORGANISATION PROCEDURES ……………………………………………………………………………………………………….. 55
IDENTIFY SITUATIONS BEYOND SCOPE OF OWN ROLE AND REPORT TO RELEVANT PERSON ……………………. 58
ASPECTS OF PROCESSES AND AIDS OUTSIDE SKILLS AND KNOWLEDGE AND/OR JOB ROLE ………………………………………………. 59
TOPIC 5 – ADDITIONAL KNOWLEDGE ……………………………………………………………………………………………….. 61
SELF-ACTUALISATION……………………………………………………………………………………………………………………. 61
THE TWELVE STAGES OF THE HUMAN LIFE CYCLE ……………………………………………………………………………… 62
SERVICE DELIVERY APPROACHES ……………………………………………………………………………………………………. 64
WHAT IS INTEGRATED SERVICE DELIVERY? …………………………………………………………………………………………………… 64 SERVICE STANDARDS ……………………………………………………………………………………………………………………………. 65
FUNDING MODELS ……………………………………………………………………………………………………………………….. 66
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DEPARTMENT OF HUMAN SERVICES FLEXIBLE FUNDING MODEL (2011 – 2012) …………………………………………………….. 66 DEPARTMENT OF HEALTH BLOCK FUNDING MODEL ……………………………………………………………………………………….. 66 ACTIVITY BASED FINDING ………………………………………………………………………………………………………………………. 67
DUTY OF CARE …………………………………………………………………………………………………………………………….. 68
ROLE OF AGENCY POLICY AND PROCEDURE …………………………………………………………………………….. 68 SUPPORT INDEPENDENCE AND WELLBEING
DIGNITY OF RISK ………………………………………………………………………………………………………………………….. 69
CONFIDENTIALITY, PRIVACY AND DISCLOSURE …………………………………………………………………………………. 70
WHAT IS CONFIDENTIALITY ……………………………………………………………………………………………………….. 70
DISCRIMINATION …………………………………………………………………………………………………………………………. 72
WORK ROLE BOUNDARIES …………………………………………………………………………………………………………….. 73
RELATIONSHIP BETWEEN HUMAN NEEDS AND HUMAN RIGHTS………………………………………………………….. 74
WHAT ARE HUMAN RIGHTS? ……………………………………………………………………………………………………………….. 74 HUMAN NEEDS ………………………………………………………………………………………………………………………………….. 74
HUMAN RIGHTS FRAMEWORKS, APPROACHES, INSTRUMENTS…………………………………………………………… 76
HUMAN RIGHTS FRAMEWORK ………………………………………………………………………………………………………………… 76 HUMAN RIGHTS APPROACH ……………………………………………………………………………………………………………………. 76
MANDATORY REPORTING ……………………………………………………………………………………………………………… 77
SUMMARY ………………………………………………………………………………………………………………………………….. 86
REFERENCES ………………………………………………………………………………………………………………………………… 87
Developed by Enhance Your Future Pty Ltd 5 CHCCCS023 – Support independence and wellbeing Version 2
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U N I T I N T R O D U C T I O N
This resource covers the unit CHCCCS023 – Support independence and wellbeing.
This unit describes the skills and knowledge required to provide individualised services in ways that support independence, as well as, physical and emotional wellbeing.
This unit applies to workers in a range of community services contexts who provide frontline support services within the context of an established individualised plan.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
ABOUT THIS RESOURCE
This resource brings together information to develop your knowledge about this unit. The information is designed to reflect the requirements of the unit and uses headings to makes it easier to follow.
Read through this resource to develop your knowledge in preparation for your assessment. You will be required to complete the assessment tools that are included in your program. At the back of the resource are a list of references you may find useful to review.
As a student it is important to extend your learning and to search out text books, internet sites, talk to people at work and read newspaper articles and journals which can provide additional learning material.
Your trainer may include additional information and provide activities. Slide presentations and assessments in class to support your learning.
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ABOUT ASSESSMENT
Throughout your training we are committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practical on the job improvements.
You are going to be assessed for:
ï‚· Your skills and knowledge using written and observation activities that apply
to your workplace.
ï‚· Your ability to apply your learning.
ï‚· Your ability to recognise common principles and actively use these on the job.
You will receive an overall result of Competent or Not Yet Competent for the assessment of this unit. The assessment is a competency based assessment, which has no pass or fail. You are either competent or not yet competent. Not Yet Competent means that you still are in the process of understanding and acquiring the skills and knowledge required to be marked competent. The assessment process is made up of a number of assessment methods. You are required to achieve a satisfactory result in each of these to be deemed competent overall. SUPPORT INDEPENDENCE AND WELLBEING
All of your assessment and training is provided as a positive learning tool. Your assessor will guide your learning and provide feedback on your responses to the assessment. For valid and reliable assessment of this unit, a range of assessment methods will be used to assess practical skills and knowledge.
Your assessment may be conducted through a combination of the following methods:
ï‚· Written Activity
ï‚· Case Study
ï‚· Observation
ï‚· Questions
ï‚· Third Party Report
The assessment tool for this unit should be completed within the specified time period following the delivery of the unit. If you feel you are not yet ready for assessment, discuss this with your trainer and assessor.
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To be successful in this unit you will need to relate your learning to your workplace. You may be required to demonstrate your skills and be observed by your assessor in your workplace environment. Some units provide for a simulated work environment and your trainer and assessor will outline the requirements in these instances.
Developed by Enhance Your Future Pty Ltd 8 CHCCCS023 – Support independence and wellbeing Version 2
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E L E M E N T S A N D P E R F O R M A NC E C R I T E R I A
1. Recognise and support individual differences
1.1 Recognise and respect the person’s social, cultural and spiritual differences
1.2 Avoid imposing own values and attitudes on others and support the person to express their own identity and preferences
1.3 Consider the person’s individual needs, stage of life, development and strengths when engaging in support activities
1.4 Recognise, respect and accommodate the person’s expressions of identity and sexuality as appropriate in the context of their age or stage of life
1.5 Promote and facilitate opportunities for participation in activities that reflect the person’s individual physical, social, cultural and spiritual needs
2. Promote independence 2.1 Support the person to identify and acknowledge their own strengths and self-care capacity
2.2 Assist the person to identify opportunities to utilise their strengths, while communicating the importance of using available support when required
2.3 Provide information and assistance to the person in order to facilitate access to support services and resources when needed
2.4 Provide support that allows the person to self- manage their own service delivery as appropriate
2.5 Encourage the person to build, strengthen and maintain independence
3. Support physical wellbeing 3.1 Promote and encourage daily living habits that contribute to healthy lifestyle
3.2 Support and assist the person to maintain a safe and healthy environment
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3.3 Identify hazards and report according to organisation procedures
3.4 Identify variations in a person’s physical condition and report according to organisation procedures
3.5 Recognise indications that the person’s physical situation is affecting their wellbeing and report according to organisation procedures
3.6 Identify physical health situations beyond scope of own role and report to relevant person
4. Support social, emotional and psychological wellbeing
4.1 Promote self-esteem and confidence through use of positive and supportive communication
4.2 Contribute to the person’s sense of security through use of safe and predictable routines
4.3 Encourage and facilitate participation in social, cultural, spiritual activities, using existing and potential new networks and as per the person’s preferences
4.4 Identify aspects of supporting a person’s wellbeing outside scope of knowledge, skills and/or job role and seek appropriate support
4.5 Identify variations to a person’s wellbeing and report according to organisation procedures
4.6 Identify any cultural or financial issues impacting on the person’s wellbeing
4.7 Identify the person’s risk and protective factors in relation to mental health
4.8 Recognise and report possible indicators of abuse or neglect and report according to organisation procedures
4.9 Identify situations beyond scope of own role and report to relevant person
Developed by Enhance Your Future Pty Ltd 10 CHCCCS023 – Support independence and wellbeing Version 2
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P E R F O R M A N C E E V I D E N C E A N D K N O W L E D G E E V I D E N C E
This describes the essential knowledge and skills and their level required for this unit.
PERFORMANCE EVIDENCE
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be demonstrated evidence that the candidate has:
ï‚· Safely supported at least 3 people to enhance independence and wellbeing
ï‚· Performed the activities outlined in the performance criteria of this unit
during a period of at least 120 hours of direct support work in at least one
aged care, home and community, disability or community service
organisation